We pride ourselves in being 100% transparent with our charges and we will always make our customers aware of them prior to booking any work.
Our pricing reflects the service we offer and the quality of our work. Although we may not always be the cheapest, we always aim to offer best value.
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Initial visits to the property are charged at a minimum of 1 hour (including the call out), then in 30 minute blocks. They exclude materials, but prices include VAT. Return visits to carry out work (for example – to fit parts are charged on the amount of time the engineer is at the property. Prices are all valid within a 25 minute drive from Abergavenny.
Fixed price, no obligation quotes can be given for work expected to take longer than 8 hours. We reserve the right to charge for quotations at a nominal minimum fee of £52.80 for larger work scopes. (This will be refunded off the final invoice is you choose to go ahead with the work). This is captured via a card payment over the phone prior to issue of the quotation.
Collection time for non-stock items will be kept at a minimum, but is chargeable time.
Materials supplied by Black Mountains Plumbing and Heating will be charged at trade price plus up to 25% mark up. We are supply and fit only and do not accept customer supplied materials.